Refund Policy
Effective Date: 14 Feb 2025
At Koklass Stay Manila, we strive to provide a seamless booking experience. However, we understand that plans may change. This Refund Policy outlines our terms for cancellations and refunds.
1. Cancellation & Refund Eligibility
- Cancellations made 36 Hours before the check-in date are eligible for a full refund.
- Cancellations made within 12 hours before check-in may be subject to a partial refund or cancellation fee.
- No refunds will be issued for no-shows or cancellations made after the check-in date.
2. Refund Process
- Approved refunds will be processed within 7 Days of the cancellation request.
- Refunds will be credited to the original payment method used for the booking.
- Processing times may vary depending on the payment provider.
3. Early Check-Out
- Guests who check out earlier than the scheduled departure date may not be eligible for a refund.
- Exceptions may be considered in special cases at management’s discretion.
4. Non-Refundable Bookings
- Certain promotional or discounted rates may be labeled as non-refundable at the time of booking.
- No refunds will be issued for such bookings unless otherwise stated.
5. Force Majeure
- In cases of unforeseen circumstances such as natural disasters, government restrictions, or emergencies, refunds may be provided at the discretion of management.
6. Modification of Bookings
- Guests may modify their booking dates subject to availability and any applicable rate differences.
- Modification requests must be made [Insert Timeframe] prior to the check-in date.
7. Contact Us
For any inquiries, please contact us at:
📞 Phone: +91 9119068211, +91 8006731631
📧 Email: info@koklassstay.com
📍 Address: Malla Manila Devi Mandir Gate, Manila, Tehsil- Bhikiyasen, Almora -263667
Thank you for choosing Koklass Stay Manila. We look forward to hosting you!
